After my car broke down and my friend took me back to his house (see post below) I joined another roadside recovery company. However, one of the best value ones had an aweful website, so I took the time to tell them in no uncertain terms. Now I look back on the email I think maybe they got the brunt of how I was feeling at the time due to other things.
RE : www.europ-assistance.co.uk
Looking at your website I have to say I am shocked at just how bloody awful it is. What on earth were you thinking. It looks like it was designed by a spotty 17 year old for the price of a new Barry wing for his Corsa.
I was in the market for cover and looked at various websites. The RAC and AA were both, as expected, very clean and well designed. However, I would have thought yours would be at least somewhere near the same quality. Instead I am presented with a website that has all the elegance of a pile up on the M40.
While your roadside assistance maybe good value and top quality I have to do what many MANY people will do, and draw some kind of reference as to the quality of service I will receive from europ-assistance from the appearance of your website. In this regard you have just lost my custom.
Please find the web designer, take him outside and shoot him. The web will become that tiny bit safer.
With thanks
Simon Jones
www.europ-assistance.co.ukThe AA (Automobile Association)
The RAC
Wrote the following comment on Oct 19, 2005 at 5:17 am
LOL!!! I just clicked the link again to their site and it would seem that in the couple of weeks that passed since I wrote that email they have actually updated their site considerably. It is no way as bad as it was. In fact it’s actually pretty much fixed a lot of the serious problems! Having said that it is still awful.
Wrote the following comment on Oct 19, 2005 at 4:03 am
Damn… Remind me to never ask you for a critique on any of my sites. Harsh.
Wrote the following comment on Oct 19, 2005 at 4:28 am
OUCH! The rollovers make the main body of the page flash primary colors when you use Firefox. I’ll load the gun for them…
Wrote the following comment on Oct 19, 2005 at 5:24 am
Would that involve a hand gun?!
Wrote the following comment on Oct 19, 2005 at 5:36 am
Did they reply?
Wrote the following comment on Oct 19, 2005 at 3:29 pm
No. :-)
Wrote the following comment on Oct 19, 2005 at 3:40 pm
You should have offered your services.
Wrote the following comment on Oct 20, 2005 at 5:29 am
Just watch out, the RAC are all commission based, and are likely to sell you a battery, telling you yours is up the creek when it’s not – it was on Watchdog. I am with the AA *sniffs* far superior :-P
Wrote the following comment on Oct 20, 2005 at 1:42 pm
Couldn’t go with the AA. They new I was already broke down :(
Wrote the following comment on Oct 20, 2005 at 7:44 am
sounds like you’ve had a spot of bad luck. (and yes I’m writing because I’m trying to get more male participation on my modest xanga site).
Wrote the following comment on Oct 20, 2005 at 3:40 pm
Ah, Simon. Your writing is wasted on Xanga. I’d love a picture of some mid-level manager’s face as he read that email. :-)
Wrote the following comment on Oct 21, 2005 at 1:57 am
Hahaha that’s a great letter.
Wrote the following comment on Oct 21, 2005 at 3:35 pm
you said ‘bloody awful’ ha.